The largest family-owned processor of peanuts and tree nuts in the UK, processing circa 27,000mt per year from their state-of-the-art BRC AA rated factory in Heckington Lincolnshire continue to partner with Windsor Materials Handling to upgrade their 12-strong forklift truck fleet.
Working with our Sleaford branch since 2015, Windsor has proudly partnered with The Roasting Company to supply them with their ongoing materials handling equipment needs, providing them with a first-class product consultancy and ongoing maintenance support.
Offering industry leading processing rates can only be achieved if the forklift truck operation can support the workload and suit the environment that it is intended for. Windsor was appointed over eight years ago due to their ability to cope with the growing business demands of The Roasting Company and their infamous reputation for service and stability.
Sales manager, Danielle Neilson talks through some of the considerations The Roasting Company went through when selecting the right equipment for their operation.
“In a food production environment, it is important to be able to offer a range of equipment that is suitable for the job being undertaken. Currently there is a mixed fleet where LPGs run the outdoor operations and electric manage movement inside the warehouse.”
“Load capacities and speed of operation allowed for the switch so the important factors here were ensuring run times would suffice on a battery charge and that the dimensions of the trucks would fit the space that they are moving in without interruption.”
The fact that Windsor has a multi-brand product portfolio, we know that many customers we work with are looking for local dealers and service providers who can offer prompt support and maintenance to minimise downtime.
“One of the key reasons for using Windsor is their continuity of people within the branch – we have worked with Murray branch manager for almost nine years and Danielle has been our point of contact for over three now. Their approach to call-outs and customer service is what appeals to businesses like ours – the engineers are prompt on call-outs, persistent with their fixes and always reliable which can’t always be said for service providers” says warehouse manager, Kevin Massam.
True to our heritage, we have developed the experience and expertise to supply and maintain all manner of equipment – providing a true materials handling consultancy service. As well as superb advice, we also offer the highest levels of support and the best value for money, and to ensure that they are always close at hand, we have developed highly skilled teams of locally based, manufacturer trained engineers. It’s all part of our ‘Local Partnerships’ approach.
